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| Order Processing |
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| All orders will be processed within 1-3 business days (excluding
Holidays) after receipt of order. Orders for products that are in
stock in our Greensboro, NC facility will usually ship within 1-3
business days (excluding Holidays). If a product is not in stock, we
will inform you via e-mail along with an estimated ship date. On
multiple item orders, we will ship partial orders, unless you
specify that we "ship complete". Please note, products may be
shipped from several warehouses. Orders for products shown to be in
stock, but later determined to be out of stock may be cancelled
within 48 hours of receipt of our delayed delivery notification.
Order status can be checked at anytime, please see Order Status
information below. |
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| Shipping Policy US & Canadian Customers
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| All products will be shipped via UPS (United Parcel Service) by
default, unless we are otherwise instructed. Ship-To's must include
a street address. UPS will not ship to Post Office Boxes. Please
note, shipping via UPS Ground service can take between 3 and 10
business days, based on your location. Additional shipping expenses
related to expedited orders will be added to your total. |
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| Order Status |
Order status can always be checked online, by selecting "Order
Tracking" and entering the e-mail address you used for the order.
Order Status terminology used on this site is shown below:
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- Payment Received: Shortly after completing your order and payment, you will receive an automated email confirmation and order summary from us. We receive a duplicate copy which notifies us that there is an new order pending.
- Pending Customer Confirmation: Our first step after receiving a new order is to review the billing, shipping and product information contained within the order for validity. We look for specific inconsistencies within orders that may be an indicator of possible fraud. Not all orders are placed in the Pending Customer Verification status, but if your order is, please contact us by telephone within 5 business days to verify your identity and the validity of your order. More importantly, please don't be offended by this precautionary step! This policy was put in place to protect both you and us.
- In Process: Once validity of an order has been established, our next step is to update the order status to: "In Process". This means that we have received and accepted your order and have begun to process it within our systems. Our goal is to complete and ship your order as quickly as possible. Orders for in-stock items are typically shipped within 24 hours (following business day if received after hours). Customers ordering items that may incur some delays in production and/or shipping will be contacted via email and/or phone with an estimated ship date.
- Shipped-Order Complete: Once an order physically ships, your order status will be updated to "Shipped-Order Complete" and you will be notified of this final status update via an automated email. Included in this message is a note informing you that your order has shipped along with a tracking number (if available) and contact information for us. In some instances, carriers may not have current information on the respective tracking information for several hours after the products leave our facility. Products drop-shipping direct from the factory will typically show a tracking number of "Factory Drop-Ship".
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| Product Availability |
BuyCharLynn.com makes every effort to maintain our inventory at levels that are adequate enough to fill your order from stock. From time to time, items shown as in stock on our website may be found to be out of stock when your order is entered into our regular business system. We apologize for any inconvenience this may cause.
Important Note: If your product needs are urgent, we highly recommend that contact us prior to placing your order to check on lead times and/or availability of the product(s) you plan to purchase.
Phone: 866-219-8218 (M-F, 8am-5pm)
E-mail: Sales@BuyCharLynn.com
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| Product Pricing |
| BuyCharLynn.com continually updates its product
availability and pricing. From time to time, we will run special
promotions that will impact pricing on several or all products. We
highly recommend checking the site for these types of events or
promotions. |
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| Shipping Policy International Customers
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| Sales are limited to customers with billing and shipping
addresses located within the United States and Canada. International
customers (Excluding Canadian Customers) should send inquires to our
parent company, Cross Fluid Power. |
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| Sales Tax |
| Sales tax will be included on invoices shipping and/or
billing to the following states: Alabama, Florida, Georgia,
Mississippi, North Carolina, South Carolina, Tennessee, Virginia and
West Virginia.
Resellers located within these states who have provided us with a
valid State Sales Tax Exemption will not be invoiced for state sales
tax. We must have your valid certificate to exempt you from sales
tax. No Exceptions! |
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| Return Policy |
| Returns of product, other than for exchange or replacement of
defective products, are subject to a minimum 15% restock fee of the
original purchase price. Special Order/Non-Standard Products are
Non-Returnable. All non-defective products approved for return are
to be shipped back to BuyCharLynn.com at the customer's
expense. The items must be insured and sent via UPS, FedEx or USPS
with a tracking number e-mailed to sales@BuyCharLynn.com.
Shipping fees originally incurred by buyer are Non-Refundable. No
returns other than for defective products, will be honored after 30
days of receipt. Should a replacement for a returned item not be
available, a credit will be issued. For all returns, please e-mail
our Customer Support, include order number, part or model number of
defective product and brief description of the defect. All returned
products must be issued a Return Merchandise Authorization (RMA)
number prior to return shipment. After reviewing and approving the
information provided, we will provide RMA number. Unauthorized
and/or unmarked returns will not be honored. To be accepted, all
returned products must be conspicuously labeled with the assigned
RMA number and accompanied with a copy of the sales order or
invoice. A decontamination statement (where applicable) must be
completed, signed and attached to the outside of the packing in
order to be accepted by our shipping/receiving department.
Regardless of condition, products must be packaged appropriately so
as not to incur any physical damage during return shipping. Failure
to do so may invalidate both the RMA and the warranty (if
applicable). |
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| Liability Disclaimer |
| BuyCharLynn.com will not be responsible for
incidental or consequential damages arising from the use of any
product(s) that it sells. |
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| Right of Refusal |
| BuyCharLynn.com reserves the right to reuse service
to anyone. |
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| Changes to Internal Order Policy |
| BuyCharLynn.com reserves the right to change these
terms from time to time without notification. Changes to our Terms
and Conditions will be posted on this page. |
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| Contact Information |
BuyCharLynn.com can be reached by:
Mailing Address:
BuyCharLynn.com
C/O Cross Fluid Power
4400 Piedmont Parkway
Greensboro, NC 27410
E-mail: Sales@BuyCharLynn.com
Phone: 866-219-8218 |
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